Refund policy

We hope you'll be delighted with your purchase from Ultimate Living.

We want you to shop with confidence, knowing that if something isn't quite right, we'll always do our best to help.

The information below explains how our returns and refunds process works. If you have any questions at any stage, we're only an email away.

Our 28-Day Returns Promise

We offer a 28-day returns period from the date your order is delivered, giving you plenty of time to check your purchase and make sure it's right for you.

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In its original packaging, wherever possible.
  • Complete with any tags, accessories or seals provided.
  • Accompanied by your order confirmation or proof of purchase.

How to Request a Return

To request a return, please email us at support@ultimateliving.online.

To help us process your request as quickly as possible, please include:

  • Your order number or proof of purchase.
  • The name of the product you wish to return.
  • The reason for the return.
  • Photographs, if the item is damaged, faulty or incorrect.

Once we've reviewed your request, we'll send you full return instructions.

As we work with a number of carefully selected suppliers, return addresses and procedures may vary depending on the product you've purchased. We'll provide the correct return instructions before you send your item.

Please contact us before returning any item, as returns sent without prior approval may not be able to be processed correctly

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, faulty or you've received the wrong product, please contact us as soon as possible so we can look into the issue quickly and do our best to put things right.

Items with Special Return Conditions

For hygiene, safety or practical reasons, some products have additional return conditions.

These include:

  • Personalised or made-to-order products.
  • Perishable goods.
  • Certain beauty and personal care products where the hygiene seal has been broken or the product has been opened.
  • Gift cards.

Products containing flammable ingredients, such as perfumes, room sprays or sleep mists, may require special return arrangements. If you need to return one of these items, please contact us first so we can provide the correct return instructions and, where required, arrange an appropriate return label.

Sale and clearance items are covered by our standard 28-day Returns Promise, provided they meet the return conditions outlined above.

If you're unsure whether an item can be returned, please contact us before placing your order and we'll be happy to help.

Exchanges

If you'd like to exchange an item, the simplest approach is to return the original item once your return has been approved and place a new order for the item you'd prefer. This allows us to process everything as quickly as possible.

Refunds

Once we've received and inspected your returned item, we'll let you know whether your refund has been approved.

If your refund is approved, it will be processed to your original payment method within 10 business days.

Please remember that your bank or card provider may take a little longer to complete the transaction and show the refund in your account.

If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at support@ultimateliving.online, and we'll be happy to look into it for you.

Need a Hand?

If you have any questions about our Returns & Refunds Policy, please email us at support@ultimateliving.online.

Thank you for choosing Ultimate Living. We're always happy to help.