Shipping policy
Delivery & Shipping
We know how exciting it is to wait for something you've ordered.
That's why we'll always do our best to get your order to you as quickly as possible, while keeping you informed every step of the way.
Our aim is to make your delivery experience just as welcoming and reassuring as the rest of your visit to Ultimate Living.
Our Delivery Promise
Every order is important to us.
As soon as your order is received, we'll begin processing it with one of our carefully selected suppliers. Whenever possible, we'll always choose the quickest available delivery option so your order reaches you as soon as it can.
Most orders are delivered within 2–5 working days, although delivery times may vary slightly depending on the products you've chosen.
Delivery Locations
At present, we deliver throughout the United Kingdom.
As Ultimate Living grows, we hope to extend our delivery service to additional locations in the future.
Working with Trusted Suppliers
To offer you a carefully selected range of products, we work with a number of trusted suppliers.
If your order contains products supplied by different companies, they may be dispatched separately and arrive in more than one parcel.
Should this happen, we'll let you know so you'll always know what to expect.
Delivery Charges
Delivery charges are calculated during checkout and are based on the products you've selected.
As some orders may be supplied by different companies, delivery costs can vary depending on the items within your order. We believe this is the fairest way to ensure you're only charged for the delivery services your order requires.
Tracking Your Order
Where tracking is available, we'll send you the tracking information as soon as your order has been dispatched.
This allows you to follow your parcel's journey and know when it's due to arrive.
Keeping You Updated
Good communication is important to us.
If there's an unexpected delay with your order, we'll always let you know as soon as possible.
Very occasionally, a popular product may become temporarily unavailable. If this happens, we'll contact you promptly, explain the situation clearly and discuss the available options with you.
You'll never be left wondering what's happening with your order.
When Your Order Is on Its Way
One of our favourite emails to send is the one telling you that your order has been dispatched.
We hope it's the start of the exciting part—knowing that something you've chosen is now making its way to your door.
Need a Hand?
If you have any questions about your delivery, your order or anything else, please email us at support@ultimateliving.online.
Thank you for choosing Ultimate Living. We're always happy to help.
Thank you for choosing Ultimate Living.